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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brooke Edwards

Brooke Edwards

December 15, 2025

5  out of  5
rating by Brooke Edwards
"Phyllis and her team are top notch! Response time is quick and efficient. They always go above and beyond to help when we need it."
We responded:
"Thank you, Brooke. We’re thankful for your input! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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holly myatt

December 3, 2025

5  out of  5
rating by holly myatt
"Very helpful and frendly. I had made a mistake with my insurance coverage and she happily walked me through it and didn't make me feel bad about it. I highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! Everyone makes mistakes! So glad everything was taken care of. We appreciate you!! "
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Glitter And Gowns

November 26, 2025

5  out of  5
rating by Glitter And Gowns
"Phyllis' office was great at helping get our business insurance started. We are so thankful for their help and knowledge."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Deborah Curtis

September 13, 2025

5  out of  5
rating by Deborah Curtis
"I have always had a pleasant experience with State Farm. Phyllis and her staff answer all questions that l have."
We responded:
"Thank you so much for the kind words, Deborah. We are here to help anytime you need us. "
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Brandon Hargrave

September 13, 2025

5  out of  5
rating by Brandon Hargrave
"The team at Phyllis Edwards’ State Farm office was amazingly helpful through the whole ordeal of my car wreck. The hardest part has been dealing with the other insurance company, but they helped me handle that just the same. When I stopped by their office with my 2-year-old, the staff made us both feel comfortable and at home while they looked over and answered all my questions moving forward."
We responded:
"It was a pleasure helping you and your little one that day. We were so glad to be there when you needed help. "
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Johnathan Welch

August 22, 2025

5  out of  5
rating by Johnathan Welch
"Wonderful service. If you need anything theyre very welcoming and informative. Can you probably find cheaper online? Maybe but I promise you won't find better experience and fast work. Highly recommend"
We responded:
"Thank you for your 5-star review and kind words! My State Farm team and I are happy to be your good neighbor! "
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Mindy McClanahan

January 30, 2025

5  out of  5
rating by Mindy McClanahan
"Phyllis has been my agent at State Farm for over 10 years. Her and her crew are amazing! Whenever I've had to make a claim, they made the process so easy!"
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Norman Lee

July 31, 2024

5  out of  5
rating by Norman Lee
"Phyllis and her team are the top notch service. Very thankful for all they do for me."
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Ian Ownby

July 8, 2024

5  out of  5
rating by Ian Ownby
"They were very helpful, extremely kind. Got us in and helped up quickly."
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TYLER Gray

June 28, 2024

5  out of  5
rating by TYLER Gray
"Hunter was great very professional and got the job done your company should be very pleased"
We responded:
"Thank you, Tyler. We are thankful for Hunter’s desire to help and educate. We will pass on your kind words. "
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Tj Davis

June 24, 2024

5  out of  5
rating by Tj Davis
"Very dependable n accurate they provide good service for your needs and very punctual"
We responded:
"Thanks so much! We understand how valuable your time is. "
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Dawn Fuhrman

June 6, 2024

5  out of  5
rating by Dawn Fuhrman
"Hunter has been amazing to work with! I live in OH and my son is in Union City TN. He just finished college, had been driving my car and he hit a deer and it totaled his car. We had to start looking for a car for him and wanting to start him on his own policy and Hunter made this process so easy! He gave us great recommendations on where to go for a car and treated us like he had known us for years! Great Customer Experience!!!"
We responded:
"Thank you, Dawn for the kind words. I know how difficult it is when you have a child miles away navigating adult decisions. We are glad to be able to help and know Hunter has been in his shoes before! We are only a phone call or text away if you need anything!"
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Madison R.

May 31, 2024

5  out of  5
rating by Madison R.
"So helpful! Her and her staff are wonderful people. And truly care about their customers! Will always choose Mrs. Phyllis!"
We responded:
"Thank you Madison, this means the world to me. "
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Ashley

May 28, 2024

5  out of  5
rating by Ashley
"The best service when it came to my wreck! They were quick and easy to work with. Answered all my questions and helped put my mind to ease."
We responded:
"Thank you, Ashley! A claim can be very intimidating, so we want to make sure to help make the process as easy as can be. We will always be here, when you need us!"
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Ashish Patel

April 26, 2024

5  out of  5
rating by Ashish Patel
"Hunter Edwards is my guy to get insurance done with State Farm. He went above and beyond to get my commercial insurance issued by State Farm. If you guys need insurance be sure to call Hunter!! Hunter is the guy to get it done asap. Thank you for all your help and thank you for your team at State Farm in Union City, Tennessee!!"
We responded:
"Ashish, I am pleased that Hunter was able to offer great service to you. We are here to help in any way we can, and promise to provide the best service possible, always! "
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Jae G

April 12, 2024

5  out of  5
rating by Jae G
"State Farm is an excellent insurance company. They helped me right a way and didn’t hesitate to be on stand by when I needed them for my claim."
We responded:
"At our office we are glad to assist with claims as needed. We understand that sometimes it can be overwhelming. Thank you for your great review, we appreciate it! "
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Linda Allman

April 5, 2024

5  out of  5
rating by Linda Allman
"The customer service is wonderful. Always friendly and helpful."
We responded:
"Thanks so much for your review! We enjoyed seeing you in the office. "
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Nancy Harris

March 1, 2024

5  out of  5
rating by Nancy Harris
"I want to say that Phyllis Edwards is top notch. She worked way after hours so I was able to obtain car insurance in order for me to drive my vehicle home last night. She was very professional very friendly and answered all of my questions. I would recommend her to anyone who is looking for insurance."
We responded:
"Nancy, I really enjoyed reading your review. Thank you for sharing your experience! We just couldn't let you leave your new car at the dealership overnight! So glad I was able to help!"
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Sherry Burnette

February 28, 2024

5  out of  5
rating by Sherry Burnette
"Phyllis and her team are the best I have worked with in years. Phyllis worked with me to save money on my policies and was able to help me find an agent in another state for a rental I have. They go above and beyond for people. Happy customer."
We responded:
"It was nice to meet you, Sherry! We may not promise to ALWAYS be the least expensive company, but we can promise to serve you well. So glad to welcome you to our State Farm family!!!"
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Riley Gray

December 18, 2023

5  out of  5
rating by Riley Gray
"After dealing with a nightmare of an accident, I was ensured that I would be taken care of promptly with Phyllis Edwards and her team. They took care of everything and eased my mind regarding the entire process. Not only did they speed up the process of my claim being filed but they also were able to ensure that I will receive my payout by mid-week. I cannot think of a better team to work with and would recommend their services to anyone looking for a great team!"
We responded:
"We are here to help ease the stress of an accident. So glad we were able to make that happen!"
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Daphanie Minor

October 31, 2023

5  out of  5
rating by Daphanie Minor
"I love Phyllis and her family! They are so awesome!"
We responded:
"Thank you so much Daphanie. We are so glad we have gotten to know you and your family and help you with your insurance. "
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Kurt Gans

March 24, 2023

5  out of  5
rating by Kurt Gans
"Phyllis has been nothing short of amazing to deal with.. I carry personal and business insurance with her office and have never had to worry that she has my best interest at heart.. I have filed a few claims over the years and she has made sure that they were handled quickly and professionally.."
We responded:
"I really appreciate that Kurt. We are glad you are a part of our "family" here."
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Steve Tate

March 21, 2023

5  out of  5
rating by Steve Tate
"Anytime I’ve had questions or needed anything their response and solution was impeccable."
We responded:
"Steve, we are thankful for customers like you and are so glad to help!"
Profile photo of Jarred Algood

Jarred Algood

March 21, 2023

1  out of  5
rating by Jarred Algood
"Never dealt with such unprofessionalism out of an agency owner and I work with every insurance company in the states. Would not advise or recommend this agency to anyone."
We responded:
"Hi Jarred: We work with numerous towing companies all over the nation and always make sure the correct release form is signed so our tow partners aren’t making trips for nothing, and our customers are taken care of. If that makes me and my team unprofessional then so be it. "
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Cliff Toliver

February 22, 2023

5  out of  5
rating by Cliff Toliver
"Phyllis has been great to work with getting our insurance moved to State Farm. She is great with communication and takes the time needed to make sure you understand every aspect of your policy and also works hard to get the discounts she can for you."
We responded:
"Cliff, Although I am certainly not a teacher, I want to make sure you know what coverage you have and do not have. I sincerely appreciate the complement! "